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Duke Energy Carolinas (DEC) offers optional, market-based products and services that are separate from the regulated services provided by DEC. These products and services may be available from other competitive sources.
Exclusions and limitations apply. See terms and conditions for details. These nonregulated utility products or services are administered by Duke Energy, LLC located at 550 South Tryon Street Charlotte, NC 28202 and provided by TWG Home Warranty Services, Inc. located at 175 W Jackson Blvd. Chicago, IL 60604.

These non-regulated utility products or services are not part of the regulated utility services offered by Duke Energy Carolinas ("DEC") and are not in any way sanctioned by the North Carolina Utilities Commission or the Public Service Commission of South Carolina. Purchasers of these products will receive no preference or special treatment from DEC. A customer does not have to buy these products or services from DEC in order to receive the same safe and reliable electric service from DEC. Nonpayment for these products or services may result in removal from the program, but will not result in disconnection of electric service.  These goods or services may also be available from other non-Affiliated suppliers. THIS MESSAGE IS PAID FOR BY THE SHAREHOLDERS OF DUKE ENERGY. NC Lic # 22957-U, SC Lic # M109516.

Take advantage of our
Home Protection Plans

En Español |As a Duke Energy customer, you have access to exclusive home protection plans that help shield you against unexpected hassles and expenses. Our plans help protect the peace of mind that comes with knowing that you're covered.*

*Exclusions and limitations apply.

  • Access to prescreened technicians

  • Convenient payments added to your Duke Energy bill

  • No deductible or service fees for covered items

  • Helps protect from unexpected repair costs

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